We, “Neat and Tidy Laundry” reserve the right to refuse any order you placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We, “Neat and Tidy Laundry” reserve the right to substitute the product/service with a suitable product/service if the ordered product/service is not available. Please understand that substitutions are necessary to ensure timely delivery of each order and we may or may not contact you before substituting the product/service. You are also requested to note that all the product/service images are studio images and the actual product/service delivered may have completely different look and feel. In short the quantity will remain the same but the packaging can vary. No refund requests or complaints on grounds that my product/service does not look similar to the one shown online will be entertained.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your address, account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Occasionally there may be information on our website or in the service that contains typographical errors, inaccuracies or omissions that may relate to product/service descriptions, pricing, promotions, offers, product/service shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related webpages, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related webpage, should be taken to indicate that all information in the service or on any related webpage has been modified or updated.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
No refund request or complaints on grounds that “I asked this order to be delivered at X time and you didn’t” will be entertained. Please note that we only guarantee delivery on a specified date. We, in no way guarantee delivery within a specified time frame.
We always put in our best to have all orders done within the specified time frame but yet again it is not guaranteed. Please understand the fact that sometimes the item may arrive late from supplier or traffic jams or some other circumstances can lead to the delay. Let’s say you order some item at 12 midnight Bahrain Time (non-working hours) to be delivered next day early in the morning. Now do you think we would be able to process it for early morning delivery especially if the order came late in the night? The order would be processed at only about 9 am which is the time we open in the morning. Then we may have other orders already in the queue and the order may actually get delivered during latter half of the day or next day. So we request you to please be reasonable with your complaints.
We may contact the recipient before delivery to ensure that the recipient is available at the address at the time of delivery or to get the complete address. No refund requests or complaints on grounds that it was meant to be a surprise shall be entertained.
Most of the time, contacting the recipient before delivery is not required but we prefer to call the recipient to ensure that the recipient is available at the address provided at the time of delivery. Since items are not handled by couriers, they are not retained by the nearest hubs in case of non-availability of the recipient and hence they have to be carried around by specially employed delivery guys. So to make sure that the recipient is at home, we may call the recipient before delivery. So we request you to please understand the situation and cooperate with our policy.
When you are shown something online along with its price; it is your choice to buy it or not. We never force anyone to shop from us. The prices are fixed and we always deliver what is ordered. Please understand that we are running a professional company with a professional support team. So we request you not to compare our prices with the prices offered by sellers.
You will be charged for any un-delivered order if the address provided by you is incomplete or inaccurate, recipient is not available at the time of delivery or if the recipient refuses to accept the order.
We may not be able to provide you with the receivers name or POD if the order is for a Wedding, Funeral, Hotels, Hostels or Hospital. No refund requests or non-delivery complains will not be entertained on such grounds.
Please understand that we may not be permitted to carry the product/services directly to a room in a hospital, hostels or hotel and hence we may be forced to leave them with the reception. Quite often the reception will not sign a delivery confirmation note and hence we may not be able to provide a POD for such deliveries. If you place an order for Branded items, all warranties are liable to the original manufacturer.
After the product/service is sold, the service and maintenance of that particular item will be in accordance with the terms and conditions of the original manufacturer, and in no condition it is our responsibility and we cannot be held accountable for any claim. In case of any defect or claim, a case can be filed against the original manufacturer by us but the cost for the same has to be borne by the recipient.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
These Terms and Conditions and any separate agreements whereby we provide you, services shall be governed by and construed in accordance with the laws of Kingdom of Bahrain.
Questions about the Terms and Conditions should be sent to us at firstname.lastname@example.org
CHANGES TO YOUR ORDER
You may make a change to a Job Order only before checking out.
With your consent and at our discretion, we may make a change to your Job Order as an alternative to cancelling it. This shall be entirely at our discretion but we shall endeavor to accommodate any changes if possible.
Where changes are made to a Job Order which we accept, we will re-issue the Job Order confirmation to you via the platform or email.
CANCELLING YOUR ORDER
You have the right to cancel a Job Order through phone, up to one (1) hours before the scheduled Pick-up Time.
If your Job Order is a fast service to be completed in four (4) hours you can cancel the Job Order within ten (10) minutes before the scheduled Pick-up Time.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any Job Order that is based on inaccurate information.
You acknowledge that once an Item has been collected from you and the process has begun to provide the Services to you that any rights of cancellation you may have under these Terms and/or Consumer Contracts Regulations or any equivalent law or regulations will be lost.
We may cancel your Job Order and the agreement between you and us in the following circumstances:
As a result of an Event outside Our Control; or
If you fail to make Items available for collection; or
If we consider that any Item does not correspond with the Job Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.
If the Service Provider elects to cancel the job order, before or after acceptance.
If we cancel your Order we will contact you immediately by phone or email, and
The Service Provider will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably practicable.
If the Service Provider arrives at the location at the time and date agreed on for pick up and there are no Items for collection and you have paid by k-net you will not be refunded for the amount of that Job Order.
The Services will be provided with reasonable care and skill in accordance with good industry standards.
We will not be liable for any delay or non-performance of the Services where you have failed to provide accurate information in your Job Order, for example if an address is incomplete as per the fields requested in the Neat and Tidy Platforms or inaccurate, or if you fail to accept redelivery of Items in accordance with a Job Order.
Please ensure that you thoroughly check all the Items for extraneous objects e.g. currency notes, coins, pens, keys, etc. as we hold no responsibility for any of these objects lost or damaged as a result of the cleaning process.
As the Service Providers process a high volume of cleaning they will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.).
Neither we nor the Service Providers will accept any responsibility if there is any bleeding or color transfer during the cleaning process.
We will not be liable for damage to Items as the Service Providers wash by the load and do not inspect the care labels of each garment. For Items that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried before using our Services for these Items.
Items are tagged by the load and not individually tagged.
The price of the Services will be set out in our price list as included in the Platforms and will be the price in force at the time you place your Job Order. Our prices may change at any time, but price changes will not affect Job Orders that we have already accepted.
The prices on our Platforms do not include any additional charges. Delivery and/or services charges are calculated per Job Order and based on the policy of the individual Service Provider. Any delivery/Service charges or any other fees will be displayed clearly in your Job Order Summary.
LIMITATION OF OUR LIABILITY TO YOU
In the unlikely event of loss or damage to an Item, Neat and Tidy will use its reasonable endeavors to ensure that the Service Provider who carries principal liability for any loss or damage pays compensation in line with the standard industry guidelines applicable in the relevant country. For the avoidance of doubt, the total liability to you of the Service Provider (or Neat and Tidy in the event of failure by the Service Provider to pay) in respect of each damaged Item is limited to the applicable compensation limits in place with each Service Provider from time to time or five (5) times the price you are charged for the Services in respect of that Item, whichever is the higher amount. (Please note that there are compensation laws by country) Any loss or damage must be reported to us within seven days through digital photographs or in person.
We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Neither we nor the Service Provider will be responsible for any loss or damage (including, without limitation) any color loss, shrinkage or other damage, resulting from the following:
Failure to notify us of any special requirements or instructions for cleaning the Item;
Any existing damage to the Item at the time of collection
Save for any compensation that may be payable under this section, the Limitation of Liability section set out below shall apply to your use of the Platforms and/or the Services offered by Neat and Tidy on such Platforms.
Neat and Tidy takes customer satisfaction very seriously. In appropriate cases, if you have already been billed by Neat and Tidy, we will issue a full or partial refund. In the following cases: if you did not receive your Job Order or received an incorrect Job Order, you may be issued a full refund; if part of your Job Order is missing, we may issue a partial refund. In every event, we will do our best to ensure you are completely satisfied with the outcome.
If you have a complaint about the Services, we will deal with it in accordance with our Complaints Policy. You will not have to pay for us to deal with your complaint.
Complaints should be notified to us within 24 hours of redelivery of any Item if you believe that we are in breach of our obligations under these Terms. However, if you are not completely satisfied then simply contact us within 24 hours of redelivery via our Customer Care team – details of which appear in clause 44 below. Any complaints submitted after 24 hours will be considered on a discretionary basis.